Shipping policy
Delivery Destinations We deliver to the destinations available for selection at checkout. If your address is not supported, you will not be able to complete an order for delivery to that address.
Order Processing Time
-
Orders are processed within 1–3 business days.
-
Our order cut-off time is 2:00 p.m., Monday–Friday, local time in Spain (Europe/Madrid). Orders placed after the cut-off time, on weekends, or on public holidays enter processing on the next business day.
Transit Time
-
Standard shipping normally takes 5–10 business days after dispatch.
-
The estimated total delivery time is 6–13 business days, consisting of order processing plus transit time.
-
Business days are Monday–Friday, excluding applicable public holidays.
Shipping Charges Shipping charges are calculated at checkout based on the delivery address, order, and available delivery service. You can review the final shipping charge before confirming payment.
Order Updates We will send an order confirmation to the email address provided at checkout. When your order is dispatched, we will provide a shipping update and tracking information where available.
Taxes and Import Charges Applicable taxes collected by our store are displayed before payment. If an order is subject to import charges payable separately by the customer, we will disclose that responsibility before the order is placed.
Delivery Delays If your order has not arrived within the estimated delivery period, email support@mavorely.com with your order number. We will investigate with the delivery provider and explain the next steps.
Incorrect Addresses Please check your delivery details before completing your order. Contact us promptly at support@mavorely.com if a correction is needed.
Shipping Support
-
Email: support@mavorely.com
-
Phone: +34 654752748