Privacy policy

This Privacy Policy explains how MAVORELY collects, uses, and shares personal information when you visit mavorely.com, make a purchase, or contact us.

Contact Details For questions about your personal information, contact: MAVORELY  Carrer de Montcada 4, Ripollet, B 08291, Spain Email: support@mavorely.com Phone: +34 654752748

Personal Information We Process Depending on your interactions with us, we may process:

  • Your name, email address, telephone number, and billing and shipping addresses.

  • Order details, payment confirmations, delivery information, returns, and refunds.

  • Account information, if you create an account.

  • Messages and information you provide when contacting us.

  • Device, browser, IP address, and website usage information.

  • Your privacy, cookie, and marketing preferences.

Information needed to process payment is handled by the payment providers available at checkout.

How We Use Your Information We use personal information to:

  • Process purchases and fulfil orders.

  • Arrange shipping and provide order updates.

  • Handle customer enquiries, returns, and refunds.

  • Maintain transaction records and meet legal obligations.

  • Protect our store and customers against fraud and misuse.

  • Provide optional marketing or personalised experiences where permitted by law and, where required, with your consent.

Our legal bases include performing our contract with you, complying with legal obligations, consent, and legitimate interests such as protecting the security of our store.

Shopify and Other Service Providers Our store is hosted on Shopify, which provides the e-commerce platform used to offer products and process orders. We share relevant personal information with Shopify and other service providers where necessary, including payment providers, delivery companies, technical service providers, and professional advisers. Shopify may also process information for its own purposes as described in its applicable privacy notices.

We may disclose information when required by law or when necessary to establish, exercise, or defend legal claims.

International Processing Shopify and other providers may process information outside your country, including outside the European Economic Area. Where legally required, international transfers must be covered by recognised safeguards, such as an adequacy decision or approved contractual protections.

Retention We retain information only for as long as needed for the purposes described in this policy. When information is no longer required, we delete or anonymise it as appropriate.

Cookies and Similar Technologies Essential cookies support functions such as the shopping cart, checkout, and security. Optional analytics, advertising, or personalisation technologies are used only with your consent where required by law.

Marketing Where we send marketing messages, you can unsubscribe using the link in the message or by contacting us at support@mavorely.com.

Your Rights Depending on applicable law, you may request access, correction, deletion, restriction of processing, or portability of your personal information. Contact support@mavorely.com to submit a request. You may also complain to the Spanish Data Protection Agency (AEPD) or your local data protection authority.

Security We use appropriate measures to protect personal information. No method of online transmission or storage is completely secure.

Policy Changes We may update this policy when our practices or legal obligations change. Material changes will be communicated where required by law.