Frequently Asked Questions
Welcome to the Nestly Help Center. Here you'll find answers to some of the most common questions about ordering, shipping, returns, payments, and our products.
Orders
How do I know if my order has been confirmed?
Once your order has been successfully placed, you will receive an order confirmation email at the email address provided during checkout. Please check your spam or junk folder if you do not see it in your inbox.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible at britoraes@proton.me. We will do our best to accommodate your request. However, once an order has entered processing or has been dispatched, changes or cancellations may no longer be possible.
I entered the wrong shipping address. What should I do?
Please contact us immediately with your order number and the correct shipping address. If your order has not yet been dispatched, we will do our best to update the address. We cannot guarantee that an address can be changed once an order has been shipped.
Shipping & Delivery
Where do you ship?
Available shipping destinations are displayed during checkout. Enter your delivery address at checkout to see the shipping options currently available for your location.
How can I track my order?
If tracking is available for your shipment, tracking information will be provided after your order has been dispatched. Please allow some time for the carrier to update the tracking status after shipment.
Why has my order not arrived yet?
Delivery times may occasionally be affected by carrier delays, customs processing, weather conditions, public holidays, or other circumstances outside our control. If your order appears significantly delayed, please contact our customer care team and include your order number.
Will all items in my order arrive together?
In some cases, items from the same order may be shipped separately. If your order is divided into multiple shipments, the packages may arrive at different times.
Returns & Refunds
Can I return an item?
Return eligibility depends on the condition of the item and our current Returns & Refunds Policy. Please review the policy before requesting a return and contact us for return instructions where required.
What should I do if my item arrives damaged, defective, or incorrect?
Please contact us as soon as possible at britoraes@proton.me with your order number, a description of the issue, and clear photos of the item and packaging where applicable. Our customer care team will review the issue and provide the appropriate next steps.
How will I receive my refund?
Approved refunds are generally issued to the original payment method. The time required for the funds to appear may vary depending on your bank or payment provider.
Products
What types of products does Nestly sell?
Nestly offers a curated selection of everyday products across categories including home and lifestyle essentials, kitchenware, toys, and 3C electronics.
Where can I find product specifications and details?
Product information, available options, specifications, and other relevant details are provided on each product page. We recommend reviewing the product description carefully before placing your order.
What if a product is out of stock?
Product availability may change from time to time. If an item is unavailable, please check the product page again later for updated availability.
Payments
What payment methods do you accept?
The payment methods currently available to you will be displayed securely at checkout. Available methods may vary depending on your location, currency, and payment provider.
Is my payment information secure?
Payments are processed through the secure payment methods made available through our checkout. Nestly does not ask customers to send full payment card details by email.
Contact Us
How can I contact Nestly?
If you cannot find the answer you need, please contact our customer care team:
Email: britoraes@proton.me
Phone: +44 7745 614573
For order-related enquiries, please include your order number and the email address used when placing your order so we can assist you more efficiently.